I would offer the menu on an app, and a discount that starts at 50% and counts down 1 hour to zero from the time you open the menu app to the time you pay the check. Give the people what they want, don’t try to change the people, be the change they’ve been looking for.
Why should a restaurant conform to rude customers, especially offering discounts? If people want to play on their phones and sit on the wifi, go to Starbucks or stay at home. Eating at a restaurant is more of a social thing, and you shoyld be involved with where you’re at, not your phone. It just rude
Because money, that’s why. What does rude even mean? If you don’t satisfy paying customers, you’re not making any money. And thats why you got a crap pay/.
that stupid jamie and ema are fucking retarded and heavily spoiled.
The reason this needs to change isn’t because the customer is always right, because they aren’t, it’s a thing called respect. Respect for the employees and for the fellow diners. If you want to play with your phone and be antisocial, there are plenty of drive thru’s you can go to while sitting on your a** and playing on your phone where the only person you have to talk to is the speaker to place your order.
Like an old comrade in World of Warcraft use to say, “TIME IS MONEY, FRIEND!”
If you take up 2hrs of a servers time as opposed to the hr it used to take then you are making the server work twice as long for the same amount of pay and keeping them from getting as many customers which ultimately effects their pay
Going with that, they could use the the domino tracking app idea, but apply it within the restaurant and then once it arrives at your table you get a gracious amount of time to move on to your next course if you choose to, but extended stay voiding a discount can be pushed in that sense because ultimately they make executive decision with their time management. Though I understand with this article the under lying factor is people are becoming more and more body language illiterate these days. Who here remembers the tables manners being drilled into us when we were younger? It was all a form to be self aware of body language in a dynamic of social eating. There’s more to be said about how a restaurant can be evolve the dynamic customer flow vs. to an all incorporated sensual experience, to the palate of the customer. Good consultation always cost money, so I’ll just be frank here. Your wifi needs a more defined gate system, when they connect to your service, that’s your opportunity to ensure they see content that makes people with ADHD spending habits to consider to purchase before they carry on to whatever they need the wifi for. The gate needs to multifaceted and identify regulars, from new IP’s. There’s so, so much else that they can do to rig up and be ultra efficient in this food business age, but still keep utterly good quality for the discount all the way.
If I go out to eat with some one and the start texting other people and face booking or what ever I get up an leave… Btw I swapped back to a 15$ flip phone… Is a dam phone nothing more… And don’t text me … If I was ment to take more than a minute to say hello… I’d have been born with a stutter… Boy if Alexander G. Bell could see us now he would probably face palm all the efforts we went threw to hear some one on the other end of that line to go back to tapping our finger….i.e. Morse code
You have got to be kidding, go sit down order food small talk while waiting for food eat said food pay bill and leave, this place is not a hang out there open to make money and feed you you are as much on there time table as they are on yours. be fair if you want to be on the phone go to a park were there is a food wagon and talk your ass off no one will care and if your food get’s cold then so be it.
No. And no. I’m not even going to address the stupidity of a 50% off discount. When you’re invited to someones house do you expect them to conform to suit you? Or when you invite people to your place would you get offended if they demand conformity from you? What the people want is the food they’ve been offering for all these years. Which is the reason they came into the restaurant in the first place. To quote you…Don’t try to change the restaurant(That seemingly has worked all these years thus far), be the change and put your damn phones down for a hour.
I don’t know if you know this, but you can’t change people. Expecting people to put down their phones in a restaurant isn’t going to get you far. You have to change the service of the restaurant to adapt to the clients. There is no way in hell you’re going to change what people do or how they act with their phones or without. How do you expect to control people with their phones? Phone police? Yeah, good luck with owning a business with that attitude. A business must adapt to the clients, that’s just how business is.
That would only mean they would have to increase the starting price of the dishes before the discount in order to stay profitable, duh. Therefore anyone ordering without the app would be paying more.
I’m gonna be that guy. Why not just remove the damn wi-fi? OR Even better block any data streams, let them make calls all they want. Make sure to put a big sign as they come in “NO Wi-Fi”
You just recommended a business that’s been open for over a decade start selling their food at a loss in order to incentivize manners. Will you now please go into the restaurant business so the rest of us can buy your barely-used equipment at a huge discount.
Yeah because snopes (just a couple who sit in their house dictating what is true and what isn’t) is a reliable source. But if you insist upon the golden final verdict from them.. well they wrote “probably” false.
Snopes what a nerd… Even the Snope’s writer could not say it was not true, he just wrote what was based on his opinion. The fact is that is true smart phones do make a issue out of a lot of things. I am in the IT field and I can not stand them. Other words I love technology but the smart phone stuff is out of control.
When I am at work I can not keep my colleagues attention because their to busy texting on their phones. If I go out with a large group for dinner and drinks half of them are on their phones. When I am driving and stop at light along some one in another lane and look over they are on their phone.
So yes I can actually see it slowing down a restaurant and causing problems. I know people who work retail and have problems with people being on their phone or texting when it comes time to pay. Takes some time 2 to 3 times along as the person has a problem multitasking while their playing with their phone.
Snopes has been verified by independent fact checkers and is over 95% accurate. When they get this wrong they also acknowledge the mistake and correct their data.
So if you think snopes is silly then I must believe that you get your news from trusted sources like FOX.
What is silly is how popular dissing accuracy has become.
Idk about numbers or studies but i do know i was a server and service and such that we could controll was fast the slower part of the service was exactly what they wrote people on there phones, not ordering goofing around etc. When i had a few tables not do those thins service went smooth for everyone and much faster
I was typing a comment about how 3 minutes seemed way too much time for even the worst offenders taking photos, that food to become cold in just 3 minutes, that so many people are doing so much crap, about how much all of that just screamed “willful exaggeration” and even “pure fiction”… when I saw the Snopes article had beaten me to it by a year. Come on people, you take this NY Post article seriously? It’s such obvious fiction. If all of that were actually happening, do you really think the waiters and restaurant managers wouldn’t have noticed it a long, long time before? Nope. Complete fiction. Snopes was likely too timid in calling it “probably” false, but I suppose they had to, as the Post’s story was completely un-confirmable.
That’s what I was thinking. Or, at least have a portal for the Wifi, that forces you to click through a message saying something like “Have you placed your order yet?” or even “For security purposes, please choose Today’s Special from the dropdown”. Or if they wanted to be snarky, “By clicking OK you accept your spending time on your phone instead of ordering your food”.
If people insist on turning restaurants into photo shoots then restaurants need to find a way of keeping the food hot in insulated containers or just serving up cold food such as salads, ploughmans lunches etc.
People go to a restaurant for a lot more reasons than to be social. I go because I am hungry for the most part. Typically I go alone with my iphone or my ipad to read a book or watch something on netflix while I eat. The last thing I want is for someone to talk to me while I try to read my book or facebook. I generally eat at a restaurant 3-4 times a week and during that time I have never seen anyone ask the waitstaff to take a group photo of them unless it was a couple celebrating their anniversary or a birthday. Rarely do I see people getting a photo taken of them with their cheesy nachos at Applebees.
The simplest solutions are often the best. BLOCK cell-phone signals inside the restaurant and don’t provide free wi-fi. I work in hospitality and we have done this with great success. Even ‘nerds’ need to get away from their devices for a short time.
Another friend works at a busy lunch-bar. They have a big sign which states: Persons using their phones will NOT be served. Please finish your call before fronting up to be served.
So basically this entire thing states that the study was un-productive and gave the restaurant some insight to the reality they could have easily noticed without the firm being hired, Stupid people are what pays restaurants and their staff to survive, unfortunately the best us in the hospitality can do it continue to try and be hospitable. The biggest issue is getting owners and management to acknowledge this problem and stop blaming staff. The customer should not be always right. If we need to progress as a society and the polite customers have nearly died off, then hospitality staff should be allowed to tell someone when they are wrong. I understand a coast majority of hospo staff are not very good, but fuck it… the world need its balance.
Ahhh, first world problems. You don’t get this kind of BS in South Africa. We do not complain that the restaurant has to adapt to your customers. That is just being spoiled rotten. Put down your damn phone and eat your food for heaven sake. End of story.
Keep this up and operators and openers like myself in this industry are going to enforce a mandatory Phone Check just like in the winter when I don’t want your wet huge coats thrown all over my restaurants and force a mandatory coat check when you arrive- I too will be implementing a mandatory phone check! Since common sense isn’t so common anymore and to ask for a bit of respect for the establishment and my staff is so darn out of the question now a days! You go on yell and blab your one sided agenda yet don’t clearly see the bigger picture which inadvertently puts smaller restaurants out of business- I be damned if I allow this to happen in my establishments much longer! The food came on time- you played w your phone for 30 min before you even placed the order and then when your food came out hot you continued to Facebook and let it get cold. How is this something you have the audacity to blame as someone else’s fault in your review? Plan on mandatory phone checks industry wide to come!
maybe you could try touch screen menus attached to the tables so people could just order through that and then waitors just bring food out and help as needed
I would so go to any restaurant that offered a phone free environment. I have a phone, use it all the time, what I am not is rude and like to spend time talking to others during our time at a restaurant.
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I would offer the menu on an app, and a discount that starts at 50% and counts down 1 hour to zero from the time you open the menu app to the time you pay the check.
Give the people what they want, don’t try to change the people, be the change they’ve been looking for.
Why should a restaurant conform to rude customers, especially offering discounts? If people want to play on their phones and sit on the wifi, go to Starbucks or stay at home. Eating at a restaurant is more of a social thing, and you shoyld be involved with where you’re at, not your phone. It just rude
Because money, that’s why. What does rude even mean? If you don’t satisfy paying customers, you’re not making any money. And thats why you got a crap pay/.
I understand what ur saying but its u paying customers like you that take up the extra time and complain when u think service is slow
that stupid jamie and ema are fucking retarded and heavily spoiled.
The reason this needs to change isn’t because the customer is always right, because they aren’t, it’s a thing called respect. Respect for the employees and for the fellow diners. If you want to play with your phone and be antisocial, there are plenty of drive thru’s you can go to while sitting on your a** and playing on your phone where the only person you have to talk to is the speaker to place your order.
Like an old comrade in World of Warcraft use to say, “TIME IS MONEY, FRIEND!”
Every fucking Goblin in the game lol xD
If you take up 2hrs of a servers time as opposed to the hr it used to take then you are making the server work twice as long for the same amount of pay and keeping them from getting as many customers which ultimately effects their pay
You make a business model to suit the consumer is you want to make money. It’s that simple. The consumers needs change, so should your business model.
That’s how capitalism works babe, the one with the best offer wins the customer’s money. If the customer’s habits change, you gotta change with them.
thumps up for your comment 🙂
So if the service is slow, they lose their discount? This will just make people more angry.
Well, instead of being a hater, you can try to improve the idea…
Going with that, they could use the the domino tracking app idea, but apply it within the restaurant and then once it arrives at your table you get a gracious amount of time to move on to your next course if you choose to, but extended stay voiding a discount can be pushed in that sense because ultimately they make executive decision with their time management.
Though I understand with this article the under lying factor is people are becoming more and more body language illiterate these days. Who here remembers the tables manners being drilled into us when we were younger? It was all a form to be self aware of body language in a dynamic of social eating.
There’s more to be said about how a restaurant can be evolve the dynamic customer flow vs. to an all incorporated sensual experience, to the palate of the customer. Good consultation always cost money, so I’ll just be frank here.
Your wifi needs a more defined gate system, when they connect to your service, that’s your opportunity to ensure they see content that makes people with ADHD spending habits to consider to purchase before they carry on to whatever they need the wifi for. The gate needs to multifaceted and identify regulars, from new IP’s. There’s so, so much else that they can do to rig up and be ultra efficient in this food business age, but still keep utterly good quality for the discount all the way.
If I go out to eat with some one and the start texting other people and face booking or what ever I get up an leave… Btw I swapped back to a 15$ flip phone… Is a dam phone nothing more… And don’t text me … If I was ment to take more than a minute to say hello… I’d have been born with a stutter… Boy if Alexander G. Bell could see us now he would probably face palm all the efforts we went threw to hear some one on the other end of that line to go back to tapping our finger….i.e. Morse code
You have got to be kidding, go sit down order food small talk while waiting for food eat said food pay bill and leave, this place is not a hang out there open to make money and feed you you are as much on there time table as they are on yours. be fair if you want to be on the phone go to a park were there is a food wagon and talk your ass off no one will care and if your food get’s cold then so be it.
No. And no. I’m not even going to address the stupidity of a 50% off discount. When you’re invited to someones house do you expect them to conform to suit you? Or when you invite people to your place would you get offended if they demand conformity from you? What the people want is the food they’ve been offering for all these years. Which is the reason they came into the restaurant in the first place. To quote you…Don’t try to change the restaurant(That seemingly has worked all these years thus far), be the change and put your damn phones down for a hour.
I don’t know if you know this, but you can’t change people. Expecting people to put down their phones in a restaurant isn’t going to get you far. You have to change the service of the restaurant to adapt to the clients. There is no way in hell you’re going to change what people do or how they act with their phones or without. How do you expect to control people with their phones? Phone police? Yeah, good luck with owning a business with that attitude. A business must adapt to the clients, that’s just how business is.
Only someone with 0 sense of business thinks that making a mandatory aspect of most people their lives forbidden is a good call for a restaurant.
Put tinfoil above the ceiling tiles. Dont’ tell anyone.
That would only mean they would have to increase the starting price of the dishes before the discount in order to stay profitable, duh. Therefore anyone ordering without the app would be paying more.
Great idea mate
I’m gonna be that guy. Why not just remove the damn wi-fi? OR Even better block any data streams, let them make calls all they want. Make sure to put a big sign as they come in “NO Wi-Fi”
You just recommended a business that’s been open for over a decade start selling their food at a loss in order to incentivize manners. Will you now please go into the restaurant business so the rest of us can buy your barely-used equipment at a huge discount.
great idea Jamie 🙂
Dude this was debunked over a year ago. Come on, is this what this site is coming to?
http://www.snopes.com/business/consumer/awfulreviews.asp
Yeah because snopes (just a couple who sit in their house dictating what is true and what isn’t) is a reliable source. But if you insist upon the golden final verdict from them.. well they wrote “probably” false.
Even they couldn’t prove it didn’t happen.
What’s this world full of snopers coming to?
Citing snopes…. you’re silly!
Snopes what a nerd… Even the Snope’s writer could not say it was not true, he just wrote what was based on his opinion. The fact is that is true smart phones do make a issue out of a lot of things. I am in the IT field and I can not stand them. Other words I love technology but the smart phone stuff is out of control.
When I am at work I can not keep my colleagues attention because their to busy texting on their phones. If I go out with a large group for dinner and drinks half of them are on their phones. When I am driving and stop at light along some one in another lane and look over they are on their phone.
So yes I can actually see it slowing down a restaurant and causing problems. I know people who work retail and have problems with people being on their phone or texting when it comes time to pay. Takes some time 2 to 3 times along as the person has a problem multitasking while their playing with their phone.
Snopes has been verified by independent fact checkers and is over 95% accurate. When they get this wrong they also acknowledge the mistake and correct their data.
So if you think snopes is silly then I must believe that you get your news from trusted sources like FOX.
What is silly is how popular dissing accuracy has become.
Idk about numbers or studies but i do know i was a server and service and such that we could controll was fast the slower part of the service was exactly what they wrote people on there phones, not ordering goofing around etc. When i had a few tables not do those thins service went smooth for everyone and much faster
When was the last time you worked in a restaurant. This shit happens everyday for real.
Even if it was, it’s still a problem
I was typing a comment about how 3 minutes seemed way too much time for even the worst offenders taking photos, that food to become cold in just 3 minutes, that so many people are doing so much crap, about how much all of that just screamed “willful exaggeration” and even “pure fiction”… when I saw the Snopes article had beaten me to it by a year. Come on people, you take this NY Post article seriously? It’s such obvious fiction. If all of that were actually happening, do you really think the waiters and restaurant managers wouldn’t have noticed it a long, long time before?
Nope. Complete fiction. Snopes was likely too timid in calling it “probably” false, but I suppose they had to, as the Post’s story was completely un-confirmable.
TURN OFF THE Wifi….. Job done.
The the spet even more time trying to connect to another wifi, even if they use mobile data it’s slower xD
This will not help because LTE, 4G and 3G are all around and everyone has data plan now.
That’s what I was thinking. Or, at least have a portal for the Wifi, that forces you to click through a message saying something like “Have you placed your order yet?” or even “For security purposes, please choose Today’s Special from the dropdown”. Or if they wanted to be snarky, “By clicking OK you accept your spending time on your phone instead of ordering your food”.
If people insist on turning restaurants into photo shoots then restaurants need to find a way of keeping the food hot in insulated containers or just serving up cold food such as salads, ploughmans lunches etc.
people eating out should not behave like this, it is disrespectful, phones need to go.
People go to a restaurant for a lot more reasons than to be social. I go because I am hungry for the most part. Typically I go alone with my iphone or my ipad to read a book or watch something on netflix while I eat. The last thing I want is for someone to talk to me while I try to read my book or facebook. I generally eat at a restaurant 3-4 times a week and during that time I have never seen anyone ask the waitstaff to take a group photo of them unless it was a couple celebrating their anniversary or a birthday. Rarely do I see people getting a photo taken of them with their cheesy nachos at Applebees.
We don’t care about what you do pal! 😉
You don’t notice this because you have had your nose in your iphone the entire time. Oblivious
Obviously posting the wifi password somewhere (maybe the menu)would save some time here.
Maybe they should only give them the password after their order.
The simplest solutions are often the best. BLOCK cell-phone signals inside the restaurant and don’t provide free wi-fi. I work in hospitality and we have done this with great success. Even ‘nerds’ need to get away from their devices for a short time.
Another friend works at a busy lunch-bar. They have a big sign which states: Persons using their phones will NOT be served. Please finish your call before fronting up to be served.
The Food Nazi says: NO PHONES!
So basically this entire thing states that the study was un-productive and gave the restaurant some insight to the reality they could have easily noticed without the firm being hired, Stupid people are what pays restaurants and their staff to survive, unfortunately the best us in the hospitality can do it continue to try and be hospitable. The biggest issue is getting owners and management to acknowledge this problem and stop blaming staff. The customer should not be always right. If we need to progress as a society and the polite customers have nearly died off, then hospitality staff should be allowed to tell someone when they are wrong. I understand a coast majority of hospo staff are not very good, but fuck it… the world need its balance.
In short, it’s the customer’s fault that the service is slower thanks to their cell phones they use .Of course the customer is always right,right?
Solution install a jammer eliminate the wifi and welcome back the 70’s
Build a faraday cage around your restaurant. Call the restaurant “1980”.
Ahhh, first world problems. You don’t get this kind of BS in South Africa. We do not complain that the restaurant has to adapt to your customers. That is just being spoiled rotten. Put down your damn phone and eat your food for heaven sake. End of story.
Keep this up and operators and openers like myself in this industry are going to enforce a mandatory Phone Check just like in the winter when I don’t want your wet huge coats thrown all over my restaurants and force a mandatory coat check when you arrive- I too will be implementing a mandatory phone check! Since common sense isn’t so common anymore and to ask for a bit of respect for the establishment and my staff is so darn out of the question now a days! You go on yell and blab your one sided agenda yet don’t clearly see the bigger picture which inadvertently puts smaller restaurants out of business- I be damned if I allow this to happen in my establishments much longer! The food came on time- you played w your phone for 30 min before you even placed the order and then when your food came out hot you continued to Facebook and let it get cold. How is this something you have the audacity to blame as someone else’s fault in your review?
Plan on mandatory phone checks industry wide to come!
In italy is all different, if you want, you can sleep on the table! No one word!
Epic one
maybe you could try touch screen menus attached to the tables so people could just order through that and then waitors just bring food out and help as needed
1.. Try turning off the wifi… 2. I wish some public social places had internet EMP’s.
I would so go to any restaurant that offered a phone free environment. I have a phone, use it all the time, what I am not is rude and like to spend time talking to others during our time at a restaurant.
Our phones can wait